Your best engineer, on every site at once.
AI-Powered Downtime Elimination
AjnaVidya Remote Assistance bridges the gap between on-site technicians and global experts. By leveraging AR smart glasses and real-time spatial mapping, your senior engineers can see exactly what the field technician sees. This "See-What-I-See" technology allows for hands-free guidance, 3D annotations, and instant SOP access, ensuring that complex repairs and high-stakes maintenance are completed accurately on the first attempt, regardless of the technician's location.
How Remote Assistance Works
The field technician initiates a high-definition video call, instantly alerting the relevant subject matter expert (SME).
Cut "Mean Time To Repair" with precision-led remote assistance. Direct visual guidance allows experts to highlight exact components in the technician's view, leading to rapid, first-time-right repairs.
Schematics, PDFs, and 3D CAD models are pushed directly to the technician’s display for immediate reference without leaving the work zone.
Once the fix is confirmed, a detailed report including photos and video logs is generated for compliance and quality assurance.
Operational Objectives
Optimizing field service through instant, expert-led digital intervention
Zero-Travel Resolution
Eliminating the need for experts to travel to remote sites, reducing carbon footprint and slashing operational costs by up to 40%.
First-Time Fix Rate (FTFR)
Boosting repair success rates by providing technicians with live, over-the-shoulder coaching and 3D visual overlays during the fix.
Hands-Free Workflow
Utilizing AjnaLens AR glasses to keep the technician's hands free for tools, while digital manuals and expert feeds seamlessly float in their field of view.
AI-Enhanced Diagnostics
Leveraging AI to recognize components instantly and pull up relevant service history, schematics, and safety warnings automatically.
Institutional Knowledge Capture
Recording every remote session to create a searchable video library of real-world fixes, serving as an invaluable long-term training asset for new hires.
Error-Free SOP Compliance
Ensuring field teams consistently follow strict safety and maintenance protocols through step-by-step digital checklists verified by the remote expert.
Every hour a machine sits idle has a number attached to it.
These are the numbers we hear most often from field service and plant operations teams before they bring in remote AR support.
Average time an engineer spends on a single site visit
Travel + wait + diagnosis, before the fix even starts.
Actual repair time, once the right expert is looking
The gap between visit time and fix time is pure overhead.
Typical line error rate finance teams don't see coming
Passed audits don't always mean passed reality.
Three steps, no travel.
Technician puts on the glasses
Any technician, any experience level, on-site, no specialist required to start the call.
Expert joins the live feed
Your most experienced engineer sees exactly what the technician sees, from anywhere in the world.
Guidance, drawn right on the view
AR annotations, arrows and notes appear directly in the technician's field of view, hands stay free.
Applications we transform
Critical Infrastructure
Providing instant support for remote oil rigs, solar farms, and power substations where specialist travel is logistically difficult.
Manufacturing & MRO
Supporting factory floor technicians with complex machine overhauls and preventive maintenance using AR-guided blueprints.
Specialized Equipment
Enabling medical device or aerospace engineers to guide local teams through highly sensitive hardware calibrations and software patches.
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Delivered directly to your enterprise premises